Policies and FAQ

Shipping and Processing Info:

Shipping will take anywhere from 5-10 days depending on when orders are first placed. We primarily ship out with economy, but if you prefer a faster method at checkout, expedited rates are available. You will receive tracking once order is placed.

Kalei Made is not responsible for any lost, stolen, or damaged mail upon arrival. Once your item is shipped out, it is in the responsibility of the mail carrier. Any issues with the package upon arrival can be filed with the mail/postal carrier. 

If you have any questions requiring the status of your order, payment, or change of address, you can contact our email at kaleimadekauai@gmail.com or message via Instagram DM @kaleimade.

Due to items being a made-to-order process, we will not be accepting returns and exchanges at this time. We aim to effectively use materials to reduce overconsumption and a loss of supply. We recommend accurate sizing before purchasing. If you are still unsure about your size, it is best to order bigger as it is easier to take away rather than add on (this excludes rings). Using a piece of string or shoe lace, measure your wrist or finger, then place the measurement next to a ruler in inches for wrist or cm for rings' accurate sizing. 

Materials and Metals:

Kalei Made utilizes both plated and filled wires, findings, and chain!

Why we offer plated:

We want to still offer plated metals for affordability or for those who don't wear their jewelry everyday or often. These options will be available for most pieces of our jewelry. Gold and silver plated can be nickel free, but are not as resistant to tarnishing.

Why we offer filled:

We use 14k Gold Filled chain and Sterling silver 925 chain to ensure tarnish-free jewelry. These types of metals are an alternative to solid gold or pure silver, but at an affordable cost. It is best recommended for those who do not take their jewelry off or prefer to wear it everyday including the shower, pool, etc. While these metals are very much tarnish-resistant, to maintain the overall longevity of quality for this jewelry, consider drying it off after a pool or beach day, sweat, etc. storing it in a cool place for long jewelry life! 

Custom and Bulk Orders:

If you're looking to order customs, send inspirational pictures through Instagram DM, and you will receive a quote on your order. If your request is something already on the site that is customizable, select the product and mention in notes box what bead or pearl color wanting to replace with. Keep in mind we may not always have the supply in stock, so it is best to ask and let us know in advance along with your time frame.

As for bulk orders, we recommend this for jewelry orders of 5 and more. This includes orders for bachelorette or wedding parties, company parties, gifts, etc. Not for resale. Please email kaleimadekauai@gmail.com for any retail or other business inquiries. Bulk orders are subject to discounts, but special packaging will cost extra.